# Top-up process

# Description

This section provides guidelines for managing top-up transactions, including initiating top-ups, processing payments, and handling exceptions.

# Initiating Top-Up

1. Tap a Valid Card

• Initiate the top-up process by tapping a valid card.
• The top-up button will be displayed on the top left corner.

2. Select Top-Up Button

• On the customer profile, tap the "Top-Up" button to proceed to the top-up page.

# Processing Payments

1. Enter Top-Up Amount

• On the top-up page, enter the desired top-up amount.
• Use speed buttons (e.g., 1, 2, $5) for quick selection.

2. Select Payment Methods

• Cash Payment
• Credit Card Payment
• NETS Card Payment

4. Fee Option

• Select options for the top-up with inclusive or exclusive fees.

5. Cancel Top-Up

• If needed, cancel the top-up process by tapping "Cancel" on the confirmation dialog.

# Handling Exceptions

1. Insufficient Balance

• If the card has insufficient balance, an error message will be displayed.

2. Payment Failure

• If the payment process fails, a popup will allow you to retry or finish the process.

3. Incorrect Card

• If a different card is tapped than the selected payment method, an error message will be displayed.

# Conclusion

The top-up module allows cashiers to efficiently manage customer account top-ups using various payment methods, ensuring a smooth and accurate process while handling potential exceptions effectively.

# Screen flow

# Initiate Top-up

# Processing Payments